Return & Refund Policy

1. Scope and Application

This Return & Refund Policy applies to all purchases made through the Odegon in-game shop, website, or any associated payment platform. By completing a purchase, you acknowledge that you have read, understood, and agreed to the terms outlined in this policy.

This policy should be read in conjunction with our Terms of Service and Privacy Policy.

2. Nature of Digital Goods

All items available for purchase through Odegon are non-tangible, digital goods. The primary purchasable currency is Dragon Coins, which can be used to acquire various in-game items and services.

Upon completing a purchase, Dragon Coins are credited to your account instantly. Once credited, the digital goods are considered fully delivered and consumed, as they become immediately available for use within the Service.

3. General Return & Refund Policy

Due to the digital and immediately consumable nature of our products, all purchases are final and non-refundable. Once a transaction has been completed and Dragon Coins or other digital goods have been delivered to your account, no refund will be issued.

By proceeding with a purchase, you expressly consent to the immediate delivery of digital content and acknowledge that you waive any right of withdrawal that may otherwise apply under consumer protection regulations.

We strongly encourage all users to:

• Carefully review all product descriptions and pricing before completing a purchase
• Ensure that you fully understand the item or service you are acquiring
• Verify that you are using the correct payment method and account
• Contact our support team if you have any questions prior to making a purchase

4. Exceptional Circumstances

While our general policy does not provide for refunds, we may consider exceptions on a case-by-case basis under the following circumstances:

• Duplicate charges — If a technical error resulted in the same transaction being processed more than once, we will investigate and refund the duplicate charge upon verification
• Non-delivery — If Dragon Coins or purchased items were not credited to your account due to a verified system error, we will either complete the delivery or issue a refund
• Unauthorized transactions — If you believe a purchase was made without your authorization, you must notify us within 48 hours of the transaction. We will investigate and take appropriate action, which may include a refund if fraud is confirmed

All exception requests are evaluated at the sole discretion of the Odegon administration. Approval of one exception does not establish precedent for future requests.

5. Chargebacks and Payment Disputes

Initiating a chargeback or payment dispute through your bank or payment provider without first contacting Odegon support is considered a violation of our Terms of Service and may result in:

• Immediate suspension or permanent termination of your account
• Forfeiture of all Dragon Coins, virtual items, and account progress
• Restriction from creating new accounts or accessing future Odegon services
• Pursuit of any available legal remedies to recover losses incurred

If you have a legitimate concern about a transaction, we urge you to contact our support team first. We are committed to resolving payment issues fairly and promptly.

6. Account Termination and Bans

If your account is suspended or permanently terminated due to violations of our Terms of Service, Code of Conduct, or any applicable rules, no refund will be provided for any unused Dragon Coins, purchased items, or remaining account balance.

By using the Service and making purchases, you accept that disciplinary actions resulting from policy violations will not entitle you to any form of monetary compensation.

7. Service Modifications and Discontinuation

Odegon reserves the right to modify, rebalance, or remove in-game items, features, and services at any time to maintain game integrity and balance. Such changes do not constitute grounds for a refund.

In the unlikely event that the Service is permanently discontinued, we will make reasonable efforts to provide advance notice. However, no refunds or compensation will be guaranteed for unused Dragon Coins or virtual items upon service termination.

8. How to Submit a Request

If you believe you qualify for an exception under this policy, or if you have questions about a specific transaction, please submit a support ticket with the following information:

• Your Odegon account username
• The email address associated with your account
• Transaction date and approximate amount
• Payment method used (do not include full card numbers or sensitive financial data)
• A clear description of the issue
• Any supporting documentation (screenshots, payment receipts, etc.)

Our team will review your request and respond within 5 business days. Complex cases may require additional time for investigation.

Open a Support Ticket

9. Policy Updates

We reserve the right to modify this Return & Refund Policy at any time. Changes become effective upon publication on this page. We encourage users to review this policy periodically. Your continued use of the Service and shop following any modifications constitutes acceptance of the updated policy.

10. Operator Information

Company Name: INNOTECH

Country: Romania

Email: [email protected]

11. Contact

For any questions or concerns regarding this Return & Refund Policy, please reach out to us:

• Support ticket system: odegon.to/tickets
• Email: [email protected]